As a Client Success Specialist at Crown Money SA, Jas is the dedicated point of contact clients can rely on long after their loan has settled. Her role centres on delivering a smooth, supportive, and well-organised experience throughout the entire home-loan journey, making sure clients never feel left in the dark.

From post-settlement follow-ups and bank calls to gathering client feedback, Jas ensures every client’s transition into homeownership is seamless. She coordinates essential touchpoints such as 90-day check-ins, and annual review bookings, helping clients stay on top of their loan, their equity position, and their long-term financial goals.

Behind the scenes, Jas prepares loan and property reports, monitors communication across the client journey, and assists in identifying opportunities for clients to improve their lending position. Detail-oriented, friendly, and consistently reliable, she plays a crucial role in ensuring clients experience ongoing value well beyond settlement.

Whether she’s answering questions, preparing review reports, or cheering on a client’s progress, Jas brings genuine care and a client-first mindset to every interaction, making her an essential part of the Crown Money SA experience.

Outside of work, Jas loves spending quality time with her husband and their two energetic boys. Whether it’s days at the beach, swimming in the pool, backyard cricket matches, or family bike rides, they’re happiest when enjoying the outdoors together. When she’s not with her family, you’ll often find Jas at a local gym class, out for a run, or in the kitchen whipping up delicious treats for loved ones. She also enjoys exploring Adelaide’s newest restaurants with friends and savouring a good glass of rosé.